Business Owner/Steward Qualifications and Characteristics

The bullets below are common attributes to look for or cultivate in a business owner/steward:

  • Deep knowledge of business operations and how the application/system impacts these operations
  • Organizational authority to commit resources when needed
  • Ability and authority to bring people together to make timely and binding decisions
  • Ability and authority to make decisions when formal governance structures won't or can't make them
  • Commitment to the documented governance processes and activities
  • Has direct access to the agency director as needed for escalation or accountability
  • Able to communicate effectively with internal and external stakeholders, particularly around critical system issues and impacts
  • Will commit the time to perform the role