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Find Terms by Theme: Customer Support

Customer Services

Definition:
Customer Services supports activities associated with providing an agency's customers with information regarding the agency's service offerings and managing the interactions and relationships with those customers.
Context:
IT Business Function

Help Desk Services

Definition:
Help Desk Services involves the management of a service center to respond to government and contract employees' technical and administrative questions.
Context:
IT Business Function

Issue Tracking

Definition:

Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls

Context:
IT Business Function

Service Disruption

Definition:

An unplanned event that causes an information system to be inoperable for a period of time.

Context:
Disaster Recovery