Find Terms by Theme: Customer Support
Customer Services
Definition:
Customer Services supports activities associated with providing an agency's customers with information regarding the agency's service offerings and managing the interactions and relationships with those customers.
Context:
IT Business Function
Help Desk Services
Definition:
Help Desk Services involves the management of a service center to respond to government and contract employees' technical and administrative questions.
Context:
IT Business Function
Issue Tracking
Definition:
Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls
Context:
IT Business Function
Service Disruption
Definition:
An unplanned event that causes an information system to be inoperable for a period of time.
Theme(s):
Topic(s):
Context:
Disaster Recovery
