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Find Terms by Theme: General IT

Application

Definition:

A computer program or set of programs that meet a defined set of business needs.  A program or group of programs designed for end users. These programs are divided into two classes: system software and application software. While system software consists of low-level programs that interact with computers at a basic level, application software resides above system software and includes applications such as database programs, word processors and spreadsheets. Application software may be grouped along with system software or published alone. For the purposes of integration applications consume an integration service such as a web service or API.

Application System

Definition:

An interconnected set of IT resources under the same direct management control that meets a defined set of business needs.

Business Application / System

Definition:

An application or system which has a direct impact on the delivery of services to department/agency employees, clients or consumers.

Contractor

Definition:

The firm, its employees and affiliated agents. Contractor also includes any firm, provider, organization, individual, or other entity performing the business activities of the agency. It will also include any subcontractor retained by Contractor as permitted under the terms of the Contract.

Topic(s):

Covered Technology

Definition:

All public-facing content, including websites, applications, documents and media, blog posts, and social media content. Certain non-public-facing content that must also comply. Examples include: All electronic content used for official business to communicate: emergency notifications, initial or final decisions adjudicating administrative claims or proceedings, internal or external program or policy announcements, notices of benefits, program eligibility, employment opportunities or personnel actions, formal acknowledgements or receipts, questionnaires or surveys, templates or forms, educational or training materials, and web-based intranets.

Critical Issue

Definition:

A known system defect or enhancement request that if left unresolved could significantly impact business operations, compliance with statute or policy, the integrity of the system or data or otherwise create a public health, safety or other significant risk areas.

Data Center

Definition:

Data Centers are facilities that house and protect critical IT equipment supporting delivery of government services including the space, power, environment controls, racks, cabling and external labor. 

We distinguish between Agency Data Centers, and the State Data Centers because by statute we are directed to migrate TO the State Data Center and away from Agency Data Centers.

State Data Centers include:

  • The Olympia-based State Data Center (SDC) operated by Consolidated Technology Services (CTS)
  • The Quincy-based Disaster Recovery Services Data Center leased by CTS.
  • Other Facilities such as Computer rooms and MDF/IDF/telco closets that house IT equipment primarily supporting local building operations in corporate headquarters, call centers or other general purpose office buildings.

NOTE: This definition is used in the TBM program and also reside in Standard 113.30: TBM Taxonomy.

Context:
Technology Business Management, Policies and Standards

Disaster Recovery

Definition:

Restarting technology operations after an outage using processes, policies and procedures prepared for recovery or continuation of mission-essential technology infrastructure after a disaster. 

These processes are found in a DR Plan.  DR is a subset of business continuity and COOP.

The three principal goals of DR are to:

  • Save data,
  • Save hardware, software and facilities
  • Resume critical processes/restore data.
Context:
Disaster Recovery

End of Support

Definition:

The latest date a manufacturer will provide security patches.  Some manufacturers have an end of mainstream support date and an extended end-of support date.  In these cases, after the end of mainstream support, no additional software feature/function enhancements or fixes are issued but security patches are until the end of extended support.  The recommended best practice is to migrate before end of mainstream support.

Context:
Policies and Standards

Enterprise Architecture

Definition:
Enterprise Architecture is an established process for describing the current state and defining the target state and transition strategy for an organization's people, processes, and technology.
Context:
IT Business Function

Executive Sponsor

Definition:

The senior executive responsible to the agency and the State CIO/OCIO for the project.

Context:
Project Management, Oversight

Governance

Definition:

The processes, groups and activities associated with decision making and the exercising of authority.

Theme(s):

Guideline

Definition:

A guideline is a compilation of best practice offered in support of a policy or standard.

Theme(s):

Information Technology

Definition:

Per RCW 43.105.020, "Information technology" includes, but is not limited to, all electronic technology systems and services, automated information handling, system design and analysis, conversion of data, computer programming, information storage and retrieval, telecommunications, requisite system controls, simulation, electronic commerce, radio technologies, and all related interactions between people and machines.

Information Technology (IT) Assets

Definition:

The processes, procedures, systems, IT infrastructure, data, and communication capabilities that allow each agency to manage, store, and share information in pursuit of its business mission, including but not limited to:

  • Applications.
  • All data typically associated with IT systems regardless of source (agency, partner, customer, citizen, etc.). 
  • All data typically associated with IT systems regardless of the medium on which it resides (disc, tape, flash drive, cell phone, personal digital assistant, etc.).
  • End-user authentication systems.
  • Hardware (voice, video, radio transmitters and receivers, mainframes, servers, workstations, personal computers, laptops, and all end point equipment).
  • Software (operating systems, application software, middleware, microcode).
  • IT infrastructure (networks, connections, pathways, servers, wireless endpoints).
  • Services (data processing, telecommunications, office automation, and computerized information systems).
  • Telecommunications hardware, software, and networks.
  • Radio frequencies.
  • Data computing and telecommunications facilities.
  • Intelligent control systems such as video surveillance, HVAC, and physical security.

Information Technology (IT) Infrastructure

Definition:

IT infrastructure consists of the equipment, systems, software, and services used in common across an organization, regardless of mission/program/project.  IT Infrastructure also serves as the foundation upon which mission/program/project-specific systems and capabilities are built.  Approaches to provisioning of IT infrastructure vary across organizations, but commonly include capabilities such as Domain Name Server (DNS), Wide Area Network (WAN), and employee locator systems. Additional common capabilities examples include IT security systems, servers, routers, workstations, networked Supervisory Control and Data Acquisition (SCADA) systems, and networked printers (multifunction devices).

Information Technology System

Definition:
A computer system or set of components for collecting, creating, storing, processing, and distributing/transmitting information, typically including hardware, infrastructure and software, system users, and the information and/or data itself. 
Context:
Integration

Integration

Definition:
Technology-centric term primarily concerned with connecting IT systems.
Context:
Integration

Internal System or Network

Definition:

An IT system or network designed and intended for use only by state of Washington employees, contractors, and business partners.

Interoperability

Definition:
A business-centric term regarding the interconnection of business processes. Imply exchanges between a range of products, or similar products from several different vendors, or even between past and future revisions of the same product. Interoperability may be developed post-facto, as a special measure between two products, while excluding the rest, by using Open standards.
Context:
Integration

Major IT Project

Definition:

A project subject to State CIO/OCIO oversight based on risk/severity assessment, a statute or some other factor as determined by the State CIO.

Context:
Oversight, Project Management

Mapping / Geospatial

Definition:

Provide for the representation of mapping and geospatial information through the use of attributes such as zip code, country code, elevation, natural features and other spatial measures

Context:
IT Business Function

Mobile Device

Definition:

Any hand-portable device capable of text, voice, email, instant messaging (“IM”), photo messaging or other types of data communication. This policy is not meant to apply to: cars, boats, airplanes, laptop computers, desktop computers, unpiloted aerial vehicles (drones), gps receivers, radios

Policy

Definition:

A technology policy outlines what needs to be accomplished or achieved and the roles and responsibilities of the various entities.

Theme(s):

Portfolio Management

Definition:

Defines the set of capabilities to support the administration of a group of investments held by an organization

Context:
IT Business Function

Standard

Definition:

A standard provides more details about how a policy or portions of policy will be implemented.

Theme(s):