A known system defect or enhancement request that if left unresolved could significantly impact business operations, compliance with statute or policy, the integrity of the system or data or otherwise create a public health, safety or other significant risk areas.
Restarting technology operations after an outage using processes, policies and procedures prepared for recovery or continuation of mission-essential technology infrastructure after a disaster.
These processes are found in a DR Plan. DR is a subset of business continuity and COOP.
The three principal goals of DR are to:
The processes, procedures, systems, IT infrastructure, data, and communication capabilities that allow each agency to manage, store, and share information in pursuit of its business mission, including but not limited to:
IT infrastructure consists of the equipment, systems, software, and services used in common across an organization, regardless of mission/program/project. IT Infrastructure also serves as the foundation upon which mission/program/project-specific systems and capabilities are built. Approaches to provisioning of IT infrastructure vary across organizations, but commonly include capabilities such as Domain Name Server (DNS), Wide Area Network (WAN), and employee locator systems. Additional common capabilities examples include IT security systems, servers, routers, workstations, networked Supervisory Control and Data Acquisition (SCADA) systems, and networked printers (multifunction devices).
An IT system or network designed and intended for use only by state of Washington employees, contractors, and business partners.
IT Infrastructure Maintenance involves the planning, design, and maintenance of an IT Infrastructure to effectively support automated needs (i.e. platforms, networks, servers, printers, etc.).
Any hand-portable device capable of text, voice, email, instant messaging (“IM”), photo messaging or other types of data communication. This policy is not meant to apply to: cars, boats, airplanes, laptop computers, desktop computers, unpiloted aerial vehicles (drones), gps receivers, radios
A device available to other computers on a network. Examples include servers, firewalls, routers, switches, workstations, networked Supervisory Control and Data Acquisition (SCADA) systems, and networked printers (multifunction devices).
The capability of remaining or returning to a normal situation after an event by having multiple ways of performing a function. This may include people, processes or technology. Generally speaking, this means there would be no single point of failure that could stop a process.
System and Network Monitoring supports all activities related to the realtime monitoring of systems and networks for optimal performance.
Web Infrastructure includes equipment/services to support delivery of services over the Internet or similar networks. These include supporting: Network Services which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications; Service Transport which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications.