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Find Terms by Theme: Technology Business Management

Application

Definition:

A computer program or set of programs that meet a defined set of business needs.  A program or group of programs designed for end users. These programs are divided into two classes: system software and application software. While system software consists of low-level programs that interact with computers at a basic level, application software resides above system software and includes applications such as database programs, word processors and spreadsheets. Application software may be grouped along with system software or published alone. For the purposes of integration applications consume an integration service such as a web service or API.

Assistive Technology Services

Definition:
Assistive Technology Services is composed of hardware and software that help people who are physically or visually impaired, as well as ensuring electronic and information technology is accessible to people with disabilities, including employees and members of the public (i.e. 508 Compliant). This includes developing standards for all electronic and information technology.
Topic(s):
Context:
IT Business Function

Audio / Video Conferencing

Definition:
Audio / Video Conferencing entails communication across long distances with audio and / or video contact that may also include graphics and data exchange and includes all equipment, software, hardware, networks, etc. necessary to perform these functions.
Context:
IT Business Function

Audit Trail Capture and Analysis

Definition:
Defines the set of capabilities to support the identification and monitoring of activities within an application, system, or network
Context:
IT Business Function

Business Analytics

Definition:
Business analytics includes all forms of data analysis of extremely large, complex data sets (big data) that are manipulated for business (mission) consumption
Context:
IT Business Function

Business Application / System

Definition:

An application or system which has a direct impact on the delivery of services to department/agency employees, clients or consumers.

Categorization

Definition:

Within the TBM Program, agencies are responsible for categorizing and documenting their costs to the program taxonomies. The TBM Program provides templates that agencies use to capture and submit categorization to the program.

Context:
Technology Business Management

Certification and Accreditation

Definition:
Defines the set of capabilities to support the certification and accreditation (C&A) of federal information systems, as described in NIST SP800-37.
Context:
IT Business Function

Collaboration Tools

Definition:
The Tools or systems that allow multiple parties to interact and share documents or data through a shared work space or environment. Multiple parties contribute or update the shared environment and view, update, edit, & share files. This includes systems such as SharePoint, MAX, Web Conferencing, Cisco TelePresence, etc.)
Context:
IT Business Function

Community Management

Definition:
Defines the set of capabilities to support the administration of online groups that share common interests
Context:
IT Business Function

Continuity of Operations

Definition:
Continuity of Operations involves the activities associated with the identification of critical systems and processes, and the planning and preparation required to ensure that these systems and processes will be available in the event of a catastrophic event and involves the internal actions necessary to develop a plan for resuming operations after a catastrophic event occurs. This can include Contingency Planning, Continuity of Operations and Service Recovery work.
Context:
IT Business Function

Continuous Monitoring

Definition:
Continuous Monitoring includes all activities related to the real-time monitoring of security controls employed within or inherited by a system. (see Appendix G of NIST Special Publication 800-37)
Context:
IT Business Function

Correspondence Management

Definition:
Correspondence Management is the set of capabilities used to manage externally initiated and internally initiated communication between an organization and its stakeholders.
Context:
IT Business Function

Cost Center

Definition:

The cost center used in the TBM program is agency defined. Agencies can select up to three fields coded in the statewide Agency Financial Reporting System (AFRS) for their TBM Cost Center.

Context:
Technology Business Management

Cost Pools

Definition:

The basic financial groupings of cost data. The smaller list simplifies reporting and provides a finance view of IT spend and represents the logical accounting buckets for IT charges.  Cost Pools are mapped on the Chart of Accounts. For the State of Washington, Cost Pool mapping is generally done by mapping Objects, Sub-Objects, and/or Sub-Sub-Objects to a Cost Pool.

Covered Technology

Definition:

All public-facing content, including websites, applications, documents and media, blog posts, and social media content. Certain non-public-facing content that must also comply. Examples include: All electronic content used for official business to communicate: emergency notifications, initial or final decisions adjudicating administrative claims or proceedings, internal or external program or policy announcements, notices of benefits, program eligibility, employment opportunities or personnel actions, formal acknowledgements or receipts, questionnaires or surveys, templates or forms, educational or training materials, and web-based intranets.

Credential Issuance and Management

Definition:
Credential Issuance and Management: the researching, tracking and providing of user access credentials (logical and physicals) and associated security features for the protection of federal information and information systems from unauthorized access, use, disclosure, disruptions, modification, or destruction, as well as the creation and implementation of related security policies, procedures and controls. This includes background checks and related personnel security management services.
Context:
IT Business Function

Cryptography

Definition:
Defines the set of capabilities to support the use and management of ciphers, including encryption and decryption processes, to ensure confidentiality and integrity of data
Context:
IT Business Function

Customer Services

Definition:
Customer Services supports activities associated with providing an agency's customers with information regarding the agency's service offerings and managing the interactions and relationships with those customers.
Context:
IT Business Function

Data Center

Definition:

Data Centers are facilities that house and protect critical IT equipment supporting delivery of government services including the space, power, environment controls, racks, cabling and external labor. 

We distinguish between Agency Data Centers, and the State Data Centers because by statute we are directed to migrate TO the State Data Center and away from Agency Data Centers.

State Data Centers include:

  • The Olympia-based State Data Center (SDC) operated by Consolidated Technology Services (CTS)
  • The Quincy-based Disaster Recovery Services Data Center leased by CTS.
  • Other Facilities such as Computer rooms and MDF/IDF/telco closets that house IT equipment primarily supporting local building operations in corporate headquarters, call centers or other general purpose office buildings.

NOTE: This definition is used in the TBM program and also reside in Standard 113.30: TBM Taxonomy.

Context:
Technology Business Management, Policies and Standards

Data Exchange

Definition:
Supports the interchange of information between multiple systems and applications; includes verification that transmitted data was received unaltered.
Context:
IT Business Function

Data Integrity and Privacy Management

Definition:
Data Integrity and Privacy Management involves the coordination of data collection, storage, dissemination, and destruction as well as managing the policies, guidelines, and standards regarding data management, so that data quality is maintained and information is shared or available in accordance with the law and best practices
Context:
IT Business Function

Data Mining

Definition:
Defines the set of capabilities to provide for the efficient discovery of non-obvious, valuable patterns and relationships within a large collection of data
Context:
IT Business Function

Data Recovery

Definition:
Defines the set of capabilities to support the restoration and stabilization of data sets to a consistent, desired state
Context:
IT Business Function

Data Warehouse

Definition:
Defines the set of capabilities to support the archiving and storage of large volumes of data
Context:
IT Business Function

Document Management and workflow

Definition:
Defines the set of capabilities to support the creation, use, archiving and deletion of unstructured data. This includes the set of capabilities to support the design, generation and maintenance of electronic or physical forms and templates
Context:
IT Business Function

Email

Definition:
Defines the set of capabilities to support the transmission of communications over a network. Includes instant messaging
Context:
IT Business Function

Enterprise Architecture

Definition:

Enterprise Architecture is an established process for describing the current state and defining the target state and transition strategy for an organization's people, processes, and technology.

RCW 43.105.20 (5): "Enterprise architecture" means an ongoing activity for translating business vision and strategy into effective enterprise change. It is a continuous activity. Enterprise architecture creates, communicates, and improves the key principles and models that describe the enterprise's future state and enable its evolution.

Context:
IT Business Function

Enterprise Licenses and Software

Definition:
Enterprise Licenses and Software includes License Management and Software Distribution; it supports the purchase, upgrade and tracking of legal usage contracts for system software and applications and supports the propagation, installation and upgrade of written computer programs, applications and components.
Context:
IT Business Function

Enterprise Search

Definition:
Enterprise Search includes Query capabilities, Precision / Recall Ranking, Classification and Pattern Matching
Context:
IT Business Function

Help Desk Services

Definition:
Help Desk Services involves the management of a service center to respond to government and contract employees' technical and administrative questions.
Context:
IT Business Function

Identification and Authentication

Definition:
Defines the set of capabilities to support the management of permissions for logging onto a computer, application, service, or network; includes user management and role/privilege management. This includes Identification and Authentication for digital signatures
Context:
IT Business Function

Incident Response

Definition:
Defines the set of capabilities to provide active response and remediation to a security incident that has allowed unauthorized access to a government information system
Context:
IT Business Function

Information Discovery

Definition:
Information Discovery consists of all activities used to obtain information that is not readily obtainable
Context:
IT Business Function

Information Exchange and Transformation

Definition:
Information Exchange and Transformation - The tools and systems used to search, link, analyze, share and transport information such as reports or critical mission data. Transformation includes the set of capabilities to support the removal of incorrect or unnecessary characters and data from a data source
Context:
IT Business Function

Information Mapping / Taxonomy / Categorization

Definition:
Information Mapping/ Taxonomy/ Categorization defines the set of capabilities to support the creation and maintenance of relationships between data entities, naming standards and categorization and allow classification of data and information into specific layers or types to support an organization.
Context:
IT Business Function

Information Technology

Definition:

Per RCW 43.105.020, "Information technology" includes, but is not limited to, all electronic technology systems and services, automated information handling, system design and analysis, conversion of data, computer programming, information storage and retrieval, telecommunications, requisite system controls, simulation, electronic commerce, radio technologies, and all related interactions between people and machines.

Information Technology (IT) Assets

Definition:

The processes, procedures, systems, IT infrastructure, data, and communication capabilities that allow each agency to manage, store, and share information in pursuit of its business mission, including but not limited to:

  • Applications.
  • All data typically associated with IT systems regardless of source (agency, partner, customer, citizen, etc.). 
  • All data typically associated with IT systems regardless of the medium on which it resides (disc, tape, flash drive, cell phone, personal digital assistant, etc.).
  • End-user authentication systems.
  • Hardware (voice, video, radio transmitters and receivers, mainframes, servers, workstations, personal computers, laptops, and all end point equipment).
  • Software (operating systems, application software, middleware, microcode).
  • IT infrastructure (networks, connections, pathways, servers, wireless endpoints).
  • Services (data processing, telecommunications, office automation, and computerized information systems).
  • Telecommunications hardware, software, and networks.
  • Radio frequencies.
  • Data computing and telecommunications facilities.
  • Intelligent control systems such as video surveillance, HVAC, and physical security.

Information Technology System

Definition:
A computer system or set of components for collecting, creating, storing, processing, and distributing/transmitting information, typically including hardware, infrastructure and software, system users, and the information and/or data itself. 
Context:
Integration

Issue Tracking

Definition:

Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls

Context:
IT Business Function

IT Expenditures

Definition:

Within the TBM Program, the source financial information used for identifying IT expenditures is from the statewide Agency Financial Reporting System (AFRS) and based on these components:

New IT acquisitions (coded in AFRS as Project Type X)
IT maintenance and operations (coded in AFRS as Project Type Y)
Data processing services (AFRS Sub-Object EL)

NOTE: AFRS Sub-Object EL is defined in the OFM State Administrative and Accounting Manual (SAAM) 75.70.20 as “Charges by state agencies for information technology services. Examples include computing services, hosting services, network services, web services, statewide systems (AFRS, HRMS, etc.), and planning and policy assessment by agencies such as the Department Enterprise Services, the Office of Financial Management, Office of the Chief Information Officer and Consolidated Technology Services.”

IT Infrastructure Maintenance

Definition:

IT Infrastructure Maintenance involves the planning, design, and maintenance of an IT Infrastructure to effectively support automated needs (i.e. platforms, networks, servers, printers, etc.).

Context:
IT Business Function

IT Resource Tower

Definition:

IT Resource Towers (ITRT) are functional IT groupings that can be used to benchmark to industry. They can be split into more granular ITRT Sub-Towers to gain visibility into specific functions within a tower.  They also map up to utilization data in Accelerators, as well as to Applications and Services. The translation of financial information into functional IT towers (ITRTs) involves mapping from Cost Centers, and combining GL, Labor and Asset allocations.

IT Strategy and Innovation

Definition:

IT Strategy and Innovation includes all activities outside of normal Strategic Planning that focus on trying new approaches, new systems and thinking about/ planning IT investments in different ways.

Context:
IT Business Function

IT System Development / Integration Support

Definition:

IT System Development / Integration Support includes the software services enabling elements of distributed business applications to interoperate and the software development necessary to facilitate such integration. These elements can share function, content, and communications across heterogeneous computing environments

Knowledge Capture

Definition:

Defines the set of capabilities to facilitate collection of data and information

Context:
IT Business Function

Knowledge Distribution and Delivery

Definition:

Defines the set of capabilities to support the transfer of knowledge to the end customer.

Context:
IT Business Function

Mapping / Geospatial

Definition:

Provide for the representation of mapping and geospatial information through the use of attributes such as zip code, country code, elevation, natural features and other spatial measures

Context:
IT Business Function

Meta Data Management

Definition:

Support the maintenance and administration of data that describes data

Context:
IT Business Function

Portfolio Management

Definition:

Defines the set of capabilities to support the administration of a group of investments held by an organization

Context:
IT Business Function

Process Tracking

Definition:

Defines the set of capabilities to manage business processes, including business process mapping, remapping, reengineering, and business process improvement efforts

Context:
IT Business Function

Program / Project Management

Definition:

Defines the set of capabilities to manage and control a particular effort of an organization. This includes intra-agency work.

Context:
IT Business Function

System and Network Monitoring

Definition:

System and Network Monitoring supports all activities related to the realtime monitoring of systems and networks for optimal performance.

Context:
IT Business Function

System Resource Usage

Definition:

Support the balance and allocation of memory, usage, disk space and performance on computers and their applications.

Context:
IT Business Function

TBM Project

Definition:

This term, as used in TBM policy and accompanying standards is defined per our current TBM product. A ‘project’ is a discrete area within the product in which datasets, models, metrics and reports reside; these are configured according to specific business rules defined by the project administrator. Agency-specific projects allow for greater reporting accuracy than the multi-agency project, which allows less granularity and customization of business rules.

Context:
Technology Business Management

Technology Business Management

Definition:

A set of best practices for running IT like a business - and more importantly for effectively and consistently (using a data-driven agreed upon framework) communicating not just the cost of IT, but also attributing that cost to business services. Key to TBM is the ability of IT and business leaders to have data-driven discussions about cost and value of IT to best support business goals.

Threat and Vulnerability Management

Definition:

Threat and Vulnerability Management involves all functions pertaining to the protection of federal information and information systems from unauthorized access, use, disclosure, disruptions, modification, or destruction, as well as the creation and implementation of security policies, procedures and controls. It includes all risk and controls tracking for IT systems.

Context:
IT Business Function

Voice Communications

Definition:

Defines the set of capabilities to provide telephony or other voice communications

Context:
IT Business Function

Web Infrastructure

Definition:

Web Infrastructure includes equipment/services to support delivery of services over the Internet or similar networks. These include supporting: Network Services which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications; Service Transport which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications.

Context:
IT Business Function