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Find Terms by Topic: EA: Infrastructure Architecture

Continuity of Operations

Definition:
Continuity of Operations involves the activities associated with the identification of critical systems and processes, and the planning and preparation required to ensure that these systems and processes will be available in the event of a catastrophic event and involves the internal actions necessary to develop a plan for resuming operations after a catastrophic event occurs. This can include Contingency Planning, Continuity of Operations and Service Recovery work.
Context:
IT Business Function

Covered Technology

Definition:

All public-facing content, including websites, applications, documents and media, blog posts, and social media content. Certain non-public-facing content that must also comply. Examples include: All electronic content used for official business to communicate: emergency notifications, initial or final decisions adjudicating administrative claims or proceedings, internal or external program or policy announcements, notices of benefits, program eligibility, employment opportunities or personnel actions, formal acknowledgements or receipts, questionnaires or surveys, templates or forms, educational or training materials, and web-based intranets.

Critical Issue

Definition:

A known system defect or enhancement request that if left unresolved could significantly impact business operations, compliance with statute or policy, the integrity of the system or data or otherwise create a public health, safety or other significant risk areas.

Data Center

Definition:

Data Centers are facilities that house and protect critical IT equipment supporting delivery of government services including the space, power, environment controls, racks, cabling and external labor. 

We distinguish between Agency Data Centers, and the State Data Centers because by statute we are directed to migrate TO the State Data Center and away from Agency Data Centers.

State Data Centers include:

  • The Olympia-based State Data Center (SDC) operated by Consolidated Technology Services (CTS)
  • The Quincy-based Disaster Recovery Services Data Center leased by CTS.
  • Other Facilities such as Computer rooms and MDF/IDF/telco closets that house IT equipment primarily supporting local building operations in corporate headquarters, call centers or other general purpose office buildings.

NOTE: This definition is used in the TBM program and also reside in Standard 113.30: TBM Taxonomy.

Context:
Technology Business Management, Policies and Standards

Disaster Recovery

Definition:

Restarting technology operations after an outage using processes, policies and procedures prepared for recovery or continuation of mission-essential technology infrastructure after a disaster. 

These processes are found in a DR Plan.  DR is a subset of business continuity and COOP.

The three principal goals of DR are to:

  • Save data,
  • Save hardware, software and facilities
  • Resume critical processes/restore data.
Context:
Disaster Recovery

Information Technology (IT) Assets

Definition:

The processes, procedures, systems, IT infrastructure, data, and communication capabilities that allow each agency to manage, store, and share information in pursuit of its business mission, including but not limited to:

  • Applications.
  • All data typically associated with IT systems regardless of source (agency, partner, customer, citizen, etc.). 
  • All data typically associated with IT systems regardless of the medium on which it resides (disc, tape, flash drive, cell phone, personal digital assistant, etc.).
  • End-user authentication systems.
  • Hardware (voice, video, radio transmitters and receivers, mainframes, servers, workstations, personal computers, laptops, and all end point equipment).
  • Software (operating systems, application software, middleware, microcode).
  • IT infrastructure (networks, connections, pathways, servers, wireless endpoints).
  • Services (data processing, telecommunications, office automation, and computerized information systems).
  • Telecommunications hardware, software, and networks.
  • Radio frequencies.
  • Data computing and telecommunications facilities.
  • Intelligent control systems such as video surveillance, HVAC, and physical security.

Information Technology (IT) Infrastructure

Definition:

IT infrastructure consists of the equipment, systems, software, and services used in common across an organization, regardless of mission/program/project.  IT Infrastructure also serves as the foundation upon which mission/program/project-specific systems and capabilities are built.  Approaches to provisioning of IT infrastructure vary across organizations, but commonly include capabilities such as Domain Name Server (DNS), Wide Area Network (WAN), and employee locator systems. Additional common capabilities examples include IT security systems, servers, routers, workstations, networked Supervisory Control and Data Acquisition (SCADA) systems, and networked printers (multifunction devices).

Internal System or Network

Definition:

An IT system or network designed and intended for use only by state of Washington employees, contractors, and business partners.

IT Infrastructure Maintenance

Definition:

IT Infrastructure Maintenance involves the planning, design, and maintenance of an IT Infrastructure to effectively support automated needs (i.e. platforms, networks, servers, printers, etc.).

Context:
IT Business Function

Mobile Device

Definition:

Any hand-portable device capable of text, voice, email, instant messaging (“IM”), photo messaging or other types of data communication. This policy is not meant to apply to: cars, boats, airplanes, laptop computers, desktop computers, unpiloted aerial vehicles (drones), gps receivers, radios

Network Device

Definition:

A device available to other computers on a network. Examples include servers, firewalls, routers, switches, workstations, networked Supervisory Control and Data Acquisition (SCADA) systems, and networked printers (multifunction devices).

Resilient

Definition:

The capability of remaining or returning to a normal situation after an event by having multiple ways of performing a function.  This may include people, processes or technology.  Generally speaking, this means there would be no single point of failure that could stop a process.

Context:
Disaster Recovery

System and Network Monitoring

Definition:

System and Network Monitoring supports all activities related to the realtime monitoring of systems and networks for optimal performance.

Context:
IT Business Function

System Resource Usage

Definition:

Support the balance and allocation of memory, usage, disk space and performance on computers and their applications.

Context:
IT Business Function

Web Infrastructure

Definition:

Web Infrastructure includes equipment/services to support delivery of services over the Internet or similar networks. These include supporting: Network Services which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications; Service Transport which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications.

Context:
IT Business Function