Find Terms by Topic: Technology Business Management
Application
A computer program or set of programs that meet a defined set of business needs. A program or group of programs designed for end users. These programs are divided into two classes: system software and application software. While system software consists of low-level programs that interact with computers at a basic level, application software resides above system software and includes applications such as database programs, word processors and spreadsheets. Application software may be grouped along with system software or published alone. For the purposes of integration applications consume an integration service such as a web service or API.
Audio / Video Conferencing
Audit Trail Capture and Analysis
Business Analytics
Business Application / System
An application or system which has a direct impact on the delivery of services to department/agency employees, clients or consumers.
Categorization
Within the TBM Program, agencies are responsible for categorizing and documenting their costs to the program taxonomies. The TBM Program provides templates that agencies use to capture and submit categorization to the program.
Certification and Accreditation
Collaboration Tools
Community Management
Continuity of Operations
Continuous Monitoring
Correspondence Management
Cost Center
The cost center used in the TBM program is agency defined. Agencies can select up to three fields coded in the statewide Agency Financial Reporting System (AFRS) for their TBM Cost Center.
Cost Pools
The basic financial groupings of cost data. The smaller list simplifies reporting and provides a finance view of IT spend and represents the logical accounting buckets for IT charges. Cost Pools are mapped on the Chart of Accounts. For the State of Washington, Cost Pool mapping is generally done by mapping Objects, Sub-Objects, and/or Sub-Sub-Objects to a Cost Pool.
Covered Technology
All public-facing content, including websites, applications, documents and media, blog posts, and social media content. Certain non-public-facing content that must also comply. Examples include: All electronic content used for official business to communicate: emergency notifications, initial or final decisions adjudicating administrative claims or proceedings, internal or external program or policy announcements, notices of benefits, program eligibility, employment opportunities or personnel actions, formal acknowledgements or receipts, questionnaires or surveys, templates or forms, educational or training materials, and web-based intranets.
Credential Issuance and Management
Cryptography
Customer Services
Data Center
Data Centers are facilities that house and protect critical IT equipment supporting delivery of government services including the space, power, environment controls, racks, cabling and external labor.
We distinguish between Agency Data Centers, and the State Data Centers because by statute we are directed to migrate TO the State Data Center and away from Agency Data Centers.
State Data Centers include:
- The Olympia-based State Data Center (SDC) operated by Consolidated Technology Services (CTS)
- The Quincy-based Disaster Recovery Services Data Center leased by CTS.
- Other Facilities such as Computer rooms and MDF/IDF/telco closets that house IT equipment primarily supporting local building operations in corporate headquarters, call centers or other general purpose office buildings.
NOTE: This definition is used in the TBM program and also reside in Standard 113.30: TBM Taxonomy.
Data Exchange
Data Integrity and Privacy Management
Data Mining
Data Recovery
Data Warehouse
Document Management and workflow
Enterprise Architecture
Enterprise Architecture is an established process for describing the current state and defining the target state and transition strategy for an organization's people, processes, and technology.
RCW 43.105.20 (5): "Enterprise architecture" means an ongoing activity for translating business vision and strategy into effective enterprise change. It is a continuous activity. Enterprise architecture creates, communicates, and improves the key principles and models that describe the enterprise's future state and enable its evolution.
Enterprise Licenses and Software
Enterprise Search
Help Desk Services
Identification and Authentication
Incident Response
Information Discovery
Information Exchange and Transformation
Information Mapping / Taxonomy / Categorization
Information Technology
Per RCW 43.105.020, "Information technology" includes, but is not limited to, all electronic technology systems and services, automated information handling, system design and analysis, conversion of data, computer programming, information storage and retrieval, telecommunications, requisite system controls, simulation, electronic commerce, radio technologies, and all related interactions between people and machines.
Information Technology (IT) Assets
The processes, procedures, systems, IT infrastructure, data, and communication capabilities that allow each agency to manage, store, and share information in pursuit of its business mission, including but not limited to:
- Applications.
- All data typically associated with IT systems regardless of source (agency, partner, customer, citizen, etc.).
- All data typically associated with IT systems regardless of the medium on which it resides (disc, tape, flash drive, cell phone, personal digital assistant, etc.).
- End-user authentication systems.
- Hardware (voice, video, radio transmitters and receivers, mainframes, servers, workstations, personal computers, laptops, and all end point equipment).
- Software (operating systems, application software, middleware, microcode).
- IT infrastructure (networks, connections, pathways, servers, wireless endpoints).
- Services (data processing, telecommunications, office automation, and computerized information systems).
- Telecommunications hardware, software, and networks.
- Radio frequencies.
- Data computing and telecommunications facilities.
- Intelligent control systems such as video surveillance, HVAC, and physical security.
Information Technology System
Issue Tracking
Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls
IT Expenditures
Within the TBM Program, the source financial information used for identifying IT expenditures is from the statewide Agency Financial Reporting System (AFRS) and based on these components:
New IT acquisitions (coded in AFRS as Project Type X)
IT maintenance and operations (coded in AFRS as Project Type Y)
Data processing services (AFRS Sub-Object EL)
NOTE: AFRS Sub-Object EL is defined in the OFM State Administrative and Accounting Manual (SAAM) 75.70.20 as “Charges by state agencies for information technology services. Examples include computing services, hosting services, network services, web services, statewide systems (AFRS, HRMS, etc.), and planning and policy assessment by agencies such as the Department Enterprise Services, the Office of Financial Management, Office of the Chief Information Officer and Consolidated Technology Services.”
IT Infrastructure Maintenance
IT Infrastructure Maintenance involves the planning, design, and maintenance of an IT Infrastructure to effectively support automated needs (i.e. platforms, networks, servers, printers, etc.).
IT Resource Tower
IT Resource Towers (ITRT) are functional IT groupings that can be used to benchmark to industry. They can be split into more granular ITRT Sub-Towers to gain visibility into specific functions within a tower. They also map up to utilization data in Accelerators, as well as to Applications and Services. The translation of financial information into functional IT towers (ITRTs) involves mapping from Cost Centers, and combining GL, Labor and Asset allocations.
IT Strategy and Innovation
IT Strategy and Innovation includes all activities outside of normal Strategic Planning that focus on trying new approaches, new systems and thinking about/ planning IT investments in different ways.
IT System Development / Integration Support
IT System Development / Integration Support includes the software services enabling elements of distributed business applications to interoperate and the software development necessary to facilitate such integration. These elements can share function, content, and communications across heterogeneous computing environments
Knowledge Capture
Defines the set of capabilities to facilitate collection of data and information
Knowledge Distribution and Delivery
Defines the set of capabilities to support the transfer of knowledge to the end customer.
Mapping / Geospatial
Provide for the representation of mapping and geospatial information through the use of attributes such as zip code, country code, elevation, natural features and other spatial measures
Meta Data Management
Support the maintenance and administration of data that describes data
Portfolio Management
Defines the set of capabilities to support the administration of a group of investments held by an organization
Process Tracking
Defines the set of capabilities to manage business processes, including business process mapping, remapping, reengineering, and business process improvement efforts
Program / Project Management
Defines the set of capabilities to manage and control a particular effort of an organization. This includes intra-agency work.
System and Network Monitoring
System and Network Monitoring supports all activities related to the realtime monitoring of systems and networks for optimal performance.
System Resource Usage
Support the balance and allocation of memory, usage, disk space and performance on computers and their applications.
TBM Project
This term, as used in TBM policy and accompanying standards is defined per our current TBM product. A ‘project’ is a discrete area within the product in which datasets, models, metrics and reports reside; these are configured according to specific business rules defined by the project administrator. Agency-specific projects allow for greater reporting accuracy than the multi-agency project, which allows less granularity and customization of business rules.
Technology Business Management
A set of best practices for running IT like a business - and more importantly for effectively and consistently (using a data-driven agreed upon framework) communicating not just the cost of IT, but also attributing that cost to business services. Key to TBM is the ability of IT and business leaders to have data-driven discussions about cost and value of IT to best support business goals.
Threat and Vulnerability Management
Threat and Vulnerability Management involves all functions pertaining to the protection of federal information and information systems from unauthorized access, use, disclosure, disruptions, modification, or destruction, as well as the creation and implementation of security policies, procedures and controls. It includes all risk and controls tracking for IT systems.
Voice Communications
Defines the set of capabilities to provide telephony or other voice communications
Web Infrastructure
Web Infrastructure includes equipment/services to support delivery of services over the Internet or similar networks. These include supporting: Network Services which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications; Service Transport which consists of protocols defining the format and structure of data and information either accessed from a directory or exchanged through communications.
