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Established Enterprise Services


Establishing an Enterprise Service - Established Enterprise Services
Policy Action Date
Adopted April 23, 2014


The policy defines an Enterprise Service and lays the foundation for governance, decision making and agency involvement in services or systems with statewide significance. 

Establishing a service as an Enterprise Service early in its lifecycle enables the service to reasonably assume a large customer base and a more predictable agency adoption rate from the beginning of the project. This enables:

  • The service to derive economies of scale and/or efficiencies from subsequent planning, analysis, and decision making.
  • Customer agencies to provide input to the service and participate in decisions from the beginning.
  • The Business or Service Owner to make the large initial investment in a service with the understanding that agencies will join at an agreed upon rate.
Downloadable Document