You are here

Home » Programs » Technology Business Management (TBM) » TBM Navigating Change & Process Improvements

TBM Navigating Change & Process Improvements

Navigating TBM Program Changes

Washington state TBM Program journey started in 2012. The program encountered and overcame several challenges during the early years. Leveraging lessons learned, in 2016 the community supported a program "reboot" that was more centered on a strategic approach resulting in increased value. Following are published articles on navigating TBM Program changes and capturing value in Washington state.

Technology Business Management Case Study: Washington State“ CIO Council. Federal Government. (Summer 2017)

Washington Bridges the Gap Between IT and Business” McCandless, Julie. Government Technology. (September 2017)

Washington State's Strategy for Tracking IT Spending” Friedman, Sara. GCN. (October 25, 2017 GCN)

"From blind to data-driven: Washington state's IT tracking framework is transforming governance" Wood, Colin. StateScoop. (December 8, 2017)

"Spotlight Interview - Technology Business Management in the Evergreen State", El-Attrash Ukaejiofo, Francesca. GovLoop. (January 26, 2018, p.16)

"REBOOT - Where is the Value in Starting Over?". 2018 NASCIO, State CIO Office Special Recognition Award (November 2018)


Process and Operational Improvements for 2020-2021

  • Collaborate with agencies to build out Total Cost of Ownership to Application, IT Services and Projects

  • Expanded investment reporting on IT Major Projects

  • Working sessions with Enterprise Architecture program and agencies to identify and adopt IT Business Service taxonomy

  • Partner with agencies to identify IT service to business value

  • Ongoing user group meeting with statewide Technology Business Management Analysts (TBMA)