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Technology Business Management (TBM)

TBM is a set of best practices for running IT like a business to effectively and consistently communicate the cost of IT along with the business services IT provides. The primary goal of TBM is to provide the ability of IT and business leaders to have data-driven discussions about cost and value of IT to best support business goals.

The OCIO TBM Program is responsible for establishing governance, policies, standards, practices, and processes needed to monitor IT investments on an ongoing basis.  Links to TBM Program policies and standards for agency guidance are on the right side of this page.

For reporting and modeling IT costs the Program uses a software product from Apptio.  

Program Values:

  • Transparency: Building trust, promoting accountability, & revealing opportunity
  • Cost Optimization: Maximizing IT asset utilization & return on investment
  • Communication: Creating a common language bridging IT and business, and enabling better conversations about value vs. cost
  • Business Value: Augment investment decision making process  

The IT industry continues to evolve and the TBM program maintains the flexibility to align with ongoing  changes.

Agencies in the Program:

Board of Industrial Insurance Appeals                                  Liquor and Cannabis Board

Consolidated Technology Services                                       Military Department

County Road Administration Board                                      Office of Administrative Hearings

Department of Agriculture                                                    Office of Attorney General

Department of Commerce                                                    Office of Financial Management

Department of Corrections                                                   Office of Insurance Commissioner

Department of Early Learning                                              Office of State Auditor

Department of Ecology                                                        Office of State Treasurer

Department of Enterprise Services                                      Office of the Secretary of State

Department of Financial Institutions                                     Public Disclosure Commission

Department of Fish and Wildlife                                           Puget Sound Partnership

Department of Health                                                           Recreation and Conservation Funding Board

Department of Labor and Industries                                     State Board for Community and Technical Colleges

Department of Licensing                                                      State Investment Board

Department of Natural Resources                                        State Lottery Commission

Department of Retirement Systems                                      State Parks and Recreation Commission

Department of Revenue                                                       Student Achievement Council

Department of Services for the Blind                                    Superintendent of Public Instruction

Department of Social and Health Services                            Utilities and Transportation Commission

Department of Transportation                                               Washington State Health Care Authority

Department of Veterans’ Affairs                                            Washington State Gambling Commission

Employment Security Department                                         Washington State Patrol