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Business Owner/Steward Qualifications and Characteristics

The bullets below are common attributes to look for or cultivate in a business owner/steward:

  • Deep knowledge of business operations and how the application/system impacts these operations

  • Organizational authority to commit resources when needed

  • Ability and authority to bring people together to make timely and binding decisions

  • Ability and authority to make decisions when formal governance structures won’t or can’t make them

  • Commitment to the documented governance processes and activities

  • Has direct access to the agency director as needed for escalation or accountability

  • Able to communicate effectively with internal and external stakeholders, particularly around critical system issues and impacts

  • Will commit the time to perform the role