Business Owner/Steward Qualifications and Characteristics

The bullets below are common attributes to look for or cultivate in a business owner/steward:

• Deep knowledge of business operations and how the application/system impacts these operations

• Organizational authority to commit resources when needed

• Ability and authority to bring people together to make timely and binding decisions

• Ability and authority to make decisions when formal governance structures won’t or can’t make them

• Commitment to the documented governance processes and activities

• Has direct access to the agency director as needed for escalation or accountability

• Able to communicate effectively with internal and external stakeholders, particularly around critical system issues and impacts

• Will commit the time to perform the role