Issue Tracking
Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls
Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls
Help Desk Services involves the management of a service center to respond to government and contract employees' technical and administrative questions.
Customer Services supports activities associated with providing an agency's customers with information regarding the agency's service offerings and managing the interactions and relationships with those customers.