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Technology Business Management (TBM)

TBM is a set of best practices for running IT like a business to effectively and consistently communicate the cost of IT along with the business services IT provides. The primary goal of TBM is to provide the ability of IT and business leaders to have data-driven discussions about cost and value of IT to best support business goals.

The OCIO TBM Program is responsible for establishing governance, policies, standards, practices, and processes needed to monitor IT investments on an ongoing basis.  Links to TBM Program policies and standards for agency guidance are registered under OCIO Policy 113.

For reporting and modeling IT costs the Program uses a software product from Apptio.  

Program Values:

  • Transparency: Building trust, promoting accountability, & revealing opportunity
  • Cost Optimization: Maximizing IT asset utilization & return on investment
  • Communication: Creating a common language bridging IT and business, and enabling better conversations about value vs. cost
  • Business Value: Augment investment decision making process  

The IT industry continues to evolve and the TBM program maintains the flexibility to align with ongoing changes.

Agencies in the Program:

Board of Industrial Insurance Appeals Military Department
Consolidated Technology Services Office of Administrative Hearings
County Road Administration Board Office of Attorney General
Department of Agriculture Office of Financial Management
Department of Archaeology and Historic Preservation Office of Insurance Commissioner
Department of Commerce Office of State Auditor
Department of Corrections Office of State Treasurer
Department of Early Learning Office of the Secretary of State
Department of Ecology Public Disclosure Commission
Department of Enterprise Services Puget Sound Partnership
Department of Financial Institutions Recreation and Conservation Funding Board
Department of Fish and Wildlife State Board for Community and Technical Colleges
Department of Health State Board of Accountancy
Department of Labor and Industries State Investment Board
Department of Licensing State Lottery Commission
Department of Natural Resources State Parks and Recreation Commission
Department of Retirement Systems Student Achievement Council
Department of Revenue Superintendent of Public Instruction
Department of Services for the Blind Utilities and Transportation Commission
Department of Social and Health Services Washington State Criminal Justice Training Commission
Department of Transportation Washington State Health Care Authority
Department of Veterans’ Affairs Washington State Gambling Commission
Employment Security Department Washington State Patrol
Liquor and Cannabis Board